Automate subscriber self-service 24×7 through WhatsApp — bill payments, usage checks, plan upgrades, complaints, and more. Reduce support call volume by up to 60%.
Subscribers check remaining data, plan expiry date, and usage history instantly — no waiting on hold, no app download required.
Integrated UPI payment links sent directly in WhatsApp chat. Subscribers pay with one tap and receive instant confirmation.
Subscribers describe their issue and the bot creates a support ticket, assigns a ticket ID, and notifies the NOC team.
Browse available plans, compare speeds and prices, and initiate plan upgrade or topup recharge directly through the conversation.
Send expiry reminders, payment due alerts, maintenance notifications, and offer announcements to subscriber segments automatically.
When the bot cannot resolve an issue, conversation is seamlessly transferred to a live agent with full context preserved.
Track bot resolution rate, most common queries, drop-off points, and CSAT scores to continuously improve the bot experience.
Support conversations in Hindi, English, Tamil, Telugu, Kannada, and other regional languages to serve diverse subscriber bases.
Subscriber sends any message to the ISP's WhatsApp Business number — a query, a complaint, or simply 'Hi'.
NLP engine classifies the intent (balance check, payment, complaint, etc.) and fetches subscriber data from ISP CRM.
Relevant information is returned — data balance, bill amount with pay link, or ticket creation confirmation — within 2 seconds.
For payments, a UPI deeplink is sent. On completion, ISP CRM auto-updates the account. For tickets, NOC is notified.
Bot sends proactive follow-up on ticket resolution and collects CSAT rating at conversation close.
| Integration | |
|---|---|
| Platform | WhatsApp Business API (Meta-certified partner) |
| CRM Integration | Native Kynex ISP CRM — real-time subscriber data |
| Payment | Integrated with Kynex Payment Gateway |
| Bot Capabilities | |
| Self-Service | Balance check, bill pay, plan upgrade, ticket creation, speed test |
| Notifications | Expiry reminders, payment receipts, maintenance alerts |
| Language | English, Hindi, Tamil, Telugu, Kannada, and more |
| Handoff | Live agent escalation with full conversation context |
All pricing is customised to your scale. Contact us for an exact quote.