Let Kynex run your network 24×7. Our dedicated NOC team proactively monitors, manages, and maintains your infrastructure under strict SLA commitments — so you grow your business, not your headcount.
Round-the-clock network monitoring by certified network engineers. Every alert is reviewed by a human — no unattended automation that misses context.
We detect and resolve issues before your subscribers notice. Predictive analytics on performance trends identify degradation before it becomes an outage.
ITIL-aligned incident management with Priority 1–4 classification, defined response and resolution SLAs, and detailed Root Cause Analysis reports.
Firmware updates, security patches, and configuration changes planned and executed by our team during agreed maintenance windows.
Detailed monthly reports covering network availability, SLA adherence, incident summary, capacity trends, and recommendations.
A named account manager who knows your network is your primary point of contact for escalations, business reviews, and strategic planning.
Structured onboarding with network discovery, documentation, runbook creation, and a 30-day parallel run before full handover.
Continuous monitoring for unauthorized access, DDoS attacks, routing anomalies, and configuration drift with immediate response.
Kynex team performs network discovery, documents topology, configures monitoring tools, and creates runbooks for your environment.
Our NOC monitors your network 24×7 using the Kynex NMS platform with custom thresholds tailored to your infrastructure.
Alerts are triaged by severity. P1 incidents trigger immediate escalation; P2/P3 follow defined response workflows.
NOC engineers apply fixes — from device restarts to config rollbacks — or escalate to vendor support with full context.
Monthly performance reports and quarterly business reviews keep you informed and help plan capacity upgrades.
| Service Tiers | |
|---|---|
| Response P1 (Critical) | <15 minutes acknowledgement, <1 hour resolution |
| Response P2 (High) | <1 hour acknowledgement, <4 hours resolution |
| Response P3 (Medium) | <4 hours acknowledgement, <1 business day resolution |
| Deliverables | |
| Monitoring | 24×7×365 active monitoring |
| Reporting | Weekly summary, monthly detailed report, quarterly review |
| Documentation | Network inventory, runbooks, change log maintained |
| Compliance | |
| Framework | ITIL v4 aligned |
| SLA | Contractual uptime and response SLAs |
| Audit | Monthly SLA scorecard provided |
All pricing is customised to your scale. Contact us for an exact quote.