India's most complete subscriber management platform — integrating AAA authentication, automated billing, helpdesk, and analytics in one system purpose-built for ISPs.
Running an ISP means juggling dozens of moving parts — subscriber onboarding, RADIUS authentication, plan management, billing cycles, payment collection, support tickets, and network monitoring. Most ISPs do this with a patchwork of disconnected tools, creating reconciliation headaches and operational blind spots.
Kynex ISP CRM brings everything into a single platform. The RADIUS authentication engine talks directly to the billing engine, which talks directly to the payment gateway, which triggers WhatsApp notifications — all without manual intervention or CSV exports.
RFC 2865/2866 compliant RADIUS server with Dynamic CoA (RFC 3576) for real-time speed changes, session disconnects, and plan enforcement without subscriber reconnection.
Full lifecycle from lead to cancellation. Onboarding, KYC document storage, plan assignment, address management, and account history — all searchable in real time.
Prepaid, postpaid, hybrid, FUP-based, and time-based billing modes. Automatic proration on mid-cycle plan changes, renewal reminders, and GST-compliant invoice generation.
Multi-level reseller and franchise management with configurable commission structures, revenue sharing, and white-labeled portals for each reseller tier.
Integrated support ticket system with SLA timers, department routing, escalation rules, and subscriber-facing ticket tracking via the customer portal or WhatsApp.
Revenue reports, churn analysis, plan popularity, collection efficiency, ARPU trends, and subscriber growth — exportable to Excel and scheduled via email.
Automated SMS, WhatsApp, and email alerts for expiry reminders, payment receipts, plan changes, data limit warnings, and ticket updates.
Compatible with MikroTik, Cisco, Juniper, Ubiquiti, Huawei, ZTE, Cambium, and all RFC-compliant NAS devices. No hardware lock-in.
REST API for custom integrations. Pre-built connectors for payment gateways (Razorpay, Paytm, PayU), BBPS, WhatsApp Business API, and SMS providers.
Subscriber dials in via PPPoE or IPoE from their ONT/router. The connection request reaches your BNG/BRAS device.
The NAS (BNG/BRAS) sends an Access-Request to the Kynex RADIUS server with the subscriber's credentials.
RADIUS queries the CRM subscriber database. Checks account status, plan validity, data quota, and payment status in <50ms.
Access-Accept returned with speed attributes (upload/download limits) per the subscriber's active plan. Session begins.
RADIUS Accounting packets track usage. The billing engine processes data consumption and triggers renewal reminders automatically.
| Protocol Support | |
|---|---|
| Authentication | RADIUS RFC 2865, PAP, CHAP, MS-CHAPv2, EAP-TLS |
| Accounting | RADIUS RFC 2866 — Start, Interim-Update, Stop |
| Authorization | CoA RFC 3576 — Dynamic speed, session disconnect, plan change |
| Additional | DIAMETER (optional), Vendor-Specific Attributes (VSA) |
| Compatibility | |
| NAS Devices | MikroTik, Cisco (IOS/XR), Juniper, Huawei, ZTE, Cambium, Ubiquiti, Any RFC-compliant |
| Connection Types | PPPoE, IPoE (DHCP), L2TP/LNS, Static IP, DS-Lite |
| IP Addressing | IPv4, IPv6, Dual-Stack, NAT, CGNAT |
| Performance | |
| RADIUS Response | <50ms typical, <100ms SLA |
| Concurrent Sessions | Unlimited (scales horizontally) |
| Uptime SLA | 99.9% for RADIUS, 99.5% for CRM portal |
| Deployment | |
| Options | On-premise (bare metal / VM), Cloud (AWS/Azure/GCP), Hybrid |
| OS Support | Ubuntu 20.04/22.04 LTS, CentOS 7/8, Docker |
| Database | MySQL 8 / MariaDB 10.6 (included) |
All pricing is customised to your scale. Contact us for an exact quote.