KYNEX ISPCRM
KYNEX ISPCRM is a business process automation platform that helps ISPs and enterprise connectivity providers manage the entire customer lifecycle through a structured workflow. Unlike a conventional CRM focused on sales records, it connects sales, feasibility, commercial approvals, orders, project execution, provisioning, testing, acceptance, billing and collection, with defined stages, responsibilities, documentation and status visibility.
Testing requirements are tailored to the type of connectivity delivered, such as fibre broadband, leased lines or enterprise internet services.
The workflow is configurable so different service types can use different approval stages and delivery requirements.
What KYNEX ISPCRM does.
Lead Management
Capture leads from web, phone, referrals and campaigns; assign, follow up and track conversion and pipeline.
Feasibility Management
Initiate technical feasibility, record fibre-route reach, capacity constraints and cost estimates; approve or return.
Proposal, Contract & PO
Quotations, commercial terms, revisions, contract status and customer purchase-order tracking.
Order Management
Convert approved proposals or POs into service orders with owners, charges, dependencies and history.
Project & Provisioning
Projects, milestones, materials, fibre deployment, last-mile dependencies and provisioning status.
Link Delivery & Testing
Schedule installation and testing, record link IDs, results, evidence, corrective actions and retests.
Customer Acceptance
Acceptance workflows, sign-off documents, pending approvals and handover documentation.
Billing & Invoicing
Billing profiles, recurring and one-time charges, billing start dates, invoice status and adjustments.
Payment & Receivables
Due dates, outstanding balances, payments, overdue reports, reminders and collection follow-ups.
Enterprise Accounts
Multi-location accounts, contract and PO tracking, site-wise delivery and renewal alerts.
Support & SLA
Tickets, service requests, escalations, SLA tracking and integration with network monitoring.
Dashboards & BI
Leads, conversion, pending feasibility, orders, projects, receivables, collections and turnaround time.
- Centralized customer and opportunity management
- Better coordination between sales and technical teams
- More structured enterprise order execution
- Visibility into delivery milestones
- Control over contract and PO documentation
- Improved billing readiness
- More organized payment follow-up
- Accountability through workflow tracking
- Internet Service Providers
- Enterprise connectivity providers
- Leased-line service providers
- FTTH and broadband operators
- Managed network service providers
- Telecom providers handling multi-stage service delivery
- Sales accountability and lead visibility
- Fewer handover gaps between sales and delivery
- Documented evidence of testing and acceptance
- Better receivables visibility
promise
Manage every customer. Track every order. Coordinate every delivery. Control every billing milestone.
Questions about KYNEX ISPCRM
What is KYNEX ISPCRM?
KYNEX ISPCRM is a business process automation platform that helps ISPs and enterprise connectivity providers manage the entire customer lifecycle through a structured workflow. Unlike a conventional CRM focused on sales records, it connects sales, feasibility, commercial approvals, orders, project execution, provisioning, testing, acceptance, billing and collection, with defined stages, responsibilities, documentation and status visibility.
Who is ISPCRM designed for?
ISPCRM is designed for Internet Service Providers; enterprise connectivity providers; leased-line service providers; ftth and broadband operators; managed network service providers; telecom providers handling multi-stage service delivery.
What are the key features of KYNEX ISPCRM?
Customer onboarding & KYC, Plan & billing management, Payment gateway integration, Complaint & ticket management, Field staff & installation tracking, Renewals, alerts & notifications.
Does ISPCRM work with other KYNEX products?
ISPCRM can be adopted on its own and is designed to integrate with KYNEX RADIUS, KYNEX ACS + TR-069, KYNEX NMS through supported interfaces. Actual integration depends on your deployment.
How do I request a ISPCRM demo?
Use the contact page and choose the product, or email info@kynexindia.in. The team will arrange a walkthrough.